1. General Questions

What is your return policy?
All hat sales are final unless your product arrives damaged.
If your hat shows up damaged, email us photos and your order number at info@papabearunion.com and we’ll take care of you.

How do I track my order?
Once your order ships, you’ll get an email with a tracking number.
You can use that number on the carrier’s website to follow your package.

2. Product Questions

What size should I order?
Our regular hats fit most heads up to 7 3/4.

Where are your hats made?
Every style is designed here in the United States.
We source materials globally and manufacture in China with partners we trust.

How do I care for my hat?
Keep it simple:

• Do not machine wash.

• Do not put it in the dishwasher.

• Spot clean by hand with cold water and mild soap.

• Use a damp cloth to gently dab away stains.

This helps your hat hold its shape and last longer.

3. Shipping Questions

How long does shipping take?
Orders are processed within 7–10 business days, often sooner.
Once shipped, most U.S. orders arrive in about 3–5 business days, depending on the shipping option you chose at checkout.

4. Contact Questions

How can I contact customer service?
You can reach us anytime at info@papabearunion.com and we’ll get back to you as soon as we can.